Occupation Overview

Collision Repair Advisor/Estimator

CARSability breaks down a Collision Repair Advisor/Estimator's knowledge into five broad categories.

  • Interacting Effectively with Customers
  • Evaluating Damage and Estimating Repair Work
  • Ensuring Work Completion
  • Administrative Tasks
  • Safety-Related Tasks

Collision Repair Advisor/Estimator assessments address the following topics in depth.

  • Receiving the vehicle
  • Contacting the customer for authorization
  • Ongoing customer/payer contact
  • Completing the Transaction with the customer
  • Successfully resolving customer complaints
  • Assessing the vehicle
  • Preparing the estimate
  • Initiating the work
  • Keeping track of work progress
  • Preparing the invoice
  • Administrative Tasks
  • Safety-Related Tasks

Occupation Development

CARSability was developed using an in-depth analysis of each occupation in the automotive industry. This detailed approach was applied to all asspects of the tool and allows CARSability to generate unsurpassed skills assessment results and to pin-point exact training recommendations. To read more about CARSability please follow the links below: