Occupation Overview

General Manager/Business Operator

CARSability breaks down a General Manager/Business Operator's knowledge into five broad categories.

  • Business Strategy
  • Operations Management
  • People Management
  • Financial Management
  • Marketing and Sales Management

General Manager/Business Operator assessments address the following topics in depth.

  • Setting vision and goals
  • Developing core values
  • Creating the strategy
  • Developing strategic plans
  • Defining and monitoring business processes
  • Daily workflow control
  • Facility management
  • Inventory management
  • Ensuring customer satisfaction
  • IT system management
  • Staff hiring, retention and firing
  • Performance reviews
  • Training and coaching
  • Compensation and benefits
  • Organizational structure and development
  • Conflict resolution
  • Communications
  • Directing the financial function
  • Directing the allocation of funds
  • Analyzing business performance
  • Financing the business
  • Risk management
  • Developing and managing the brand or image
  • Defining the product or service
  • Advertising and media
  • Market research
  • Customer satisfaction tracking
  • Developing marketing and sales programs

Occupation Development

CARSability was developed using an in-depth analysis of each occupation in the automotive industry. This detailed approach was applied to all asspects of the tool and allows CARSability to generate unsurpassed skills assessment results and to pin-point exact training recommendations. To read more about CARSability please follow the links below: